ONLINE BOOKING TERMS
- A 25% deposit is payable online at time of booking. You do not have to pay a deposit for any amendments.
You will lose your deposit for any cancellations within 24 hours notice of your appointment time. Any cancellations prior to 24 hours, deposit will be refunded in full. Please send an email requesting your deposit refund to email@example.com
- You will be charged a full rate if a therapist turns up to the agreed appointment and you have forgotten or are not in. They will wait for 15 minutes unless they have spoken with you over the phone to confirm the disruption.
- For 'Mobile Spray Tan Rest of London' Service. This service is dependant on an artist being able to reach your location as it is outside of a standard area. Your booking will need to be confirmed by us and is not an automatic slot.
- The Walnut Club are not liable for any damage done to clothes or accessories you claim have happen after we have left your appointment.
- Short notice or bookings made in the middle of the night are also subject to confirmation and are not an automatic booking.
- Please read our 'Before & After' tips on the website to prep for your spray tan. If it' s a mobile treatment be ready for when we arrive and please allow 10 mins either side of your booking time for traffic.
By booking with us you agree to the above terms
Welcome to the ‘The Walnut Club’ website (the 'website').
This website is owned and operated by The Walnut Club
If you have any questions about these terms & conditions or have any comments to make about our website, please email our customer services team at firstname.lastname@example.org
These Terms of Service (“the Terms”) constitute a legal agreement between you and The Walnut Club. These Terms govern your use of this website and the services we provide in facilitating bookings for beauty services and orders for products. By using the website, App or Services you agree to abide by these terms. Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any beauty services or a purchase of any product sold by The Walnut Club.
“Booking” means a booking for Services made by You on our Website or through our App
“Services” means a beauty service provided by The Walnut Club. or an agent of The Walnut Club
“Spray Tanning On Demand” – the provision of mobile beauty services to any location within the UK
“Website” means the website located at www.thewalnutclub.co.uk or the regional subsidiary websites
“You” means use of this website
“We/Us” means The Walnut Club
THE WALNUT CLUB TERMS OF SERVICE PROVISION
THE WALNUT CLUB WEBSITE
When booking a Spray Tan on Demand service or beauty treatment in the salon, The Walnut Club act as a booking agency for self-employed Beauty Professionals. Our contract with you is limited to the provision of use of our Website.
Your Beauty Professional is responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of Services. This contract does not include us. You and the Beauty Professional are responsible for any taxes arising as a result of the Services.
We review applications, conduct interviews and undertake other checks of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us.
You acknowledge that you use Beauty Professionals at your own risk. When interacting with such Professionals you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.
BOOKING THE WALNUT CLUB ON DEMAND SERVICES
By making a booking through our website or over the phone, you warrant that you agree to provide complete, correct and true information including billing and payment information.
After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean your booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Beauty Professional to confirm the Booking (the ‘Booking Confirmation’). The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation.
You agree that you will not seek to book any Services from any said Beauty Professionals other than via our Website or our App for the duration of this agreement and in the 3 months after the termination of this agreement.
PRICE AND PAYMENT
Prices vary according to location, type and duration of Service as described on the Website
A deposit is due upon acceptance of the booked Service. The remaining amount is to be payed directly to your Beauty Professional
Accepted payment methods are as described on the website.
By making a booking you agree to provide complete, correct and true information including billing and payment information.
Promotional codes entitle you to a discount as set out by the promotional terms and conditions.
Customers deemed to be abusing the terms of these promotional credits will have credits removed from their account and/or their account closed.
BOOKING CANCELLATION AND REFUNDS
You may cancel a confirmed booking at any time via the booking form or by contacting us at email@example.com
12-hours cancellation notice is kindly requested to help us reschedule your appointment.
Less than 12 hours notice: Any cancellations made within or less than 12 hours of your confirmed booked appointment time shall incur a cancellation charge of up to 100% of the cost of Service.
More than 12 hours notice: Cancellations made before 12 hours of the appointment will be fully refunded.
No-Shows: No shows or no notice cancellations will be charged 100% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.
Delays: If you are delayed please let us know by calling 07961023763 and let us know, and we will do our best to accommodate you. Our stylists are instructed to wait at your home or office for 10 minutes after the appointment start time.
Unless otherwise specified, all paid sums are non-refundable.
If you violate any of the Terms, your permission to use the Services and Website will automatically terminate We reserve the right to cancel any Booking without notice or cause.
Any requests to reschedule an appointment to a different time on the same day of the booked appointment time will be accommodated free of charge but subject to availability of the Beauty Professional.
THE WALNUT CLUB TERMS OF PRODUCT
You are able to correct errors and make changes to your order up to the point at which you click on 'place order' on the final page of our ordering process. If you realise you’ve made a mistake, you can call us immediately to try and change or cancel it. Don’t worry if the order has already been processed, you have 14 days from the date of purchase to return your order for free, for a full refund.
After placing an order, you will receive an email confirming you order, at this point a contract will form.Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this.
Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Despite every effort, a small number of items in our range may be mis-priced, either in print, email, on the Website.
Rest assured, however, that we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we will refund the difference (this excludes Sale purchases). If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page.
The Walnut Club. does not price-match with other retailers. We do, however, consistently work toward maintaining competitive prices on everything we carry.
Subject to security checks your order maybe delayed. We apologise in advance for any inconvenience this may cause.
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
ACCURACY OF CONTENT
The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, The Walnut Club disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or in the App. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
All items are subject to availability. Stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.
Standard Deliveries are made within the mainland UK or Northern Ireland. Not all of our delivery options are available to all areas of the UK. As all our NEXT WORKING DAY DPD parcels require a signature upon delivery; we are unable to deliver NEXT WORKING DAY DPD to PO Box addresses. For international deliveries please get in touch for a personalised postage quote.
We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details.
Whenever referred to, WORKINGS DAYS exclude Saturday, Sunday and Bank holidays. Orders to one address may be delivered in one or more deliveries however you will only incur one delivery charge. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only.
Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.
Whilst we hope that you love your order, occasionally things go wrong. If you are not completely satisfied please return the product in its original condition within 14 days of purchase with proof of purchase for a refund. PLEASE NOTE: all products must be returned un-used and un-opened in their original condition. Returns of opened cosmetic products will not be accepted unless deemed faulty (to be determined by the manufacturer).
How to return items to The Walnut Club:
1. Email or use the contact form to our team at Customer Services to notify us that you’re sending something back and obtain your returns code and address details.
2. Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to refund goods that are returned to us in their original unopened form and in a re-saleable condition.
3. Please obtain proof of posting when returning goods for refund or exchange
5. All returned goods will be examined upon receipt as, for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a minimum of 5 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by The Walnut Club. as soon as possible by the original payment method, no later than 30 working days after we have received the goods and usually within 5 working days. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions.
Your statutory rights are not affected.
Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at email@example.com or in writing to:
The Walnut Club
203a Blackstock Road
Your statutory rights are not affected.
All sale and promotional items have been displayed and available to buy at the original, higher price for at least 28 days online before being reduced to the reduced price stated either on the website or in-store. Some items within the sale are promotional, therefore the price of these items are subject to change and may increase after the sale period. Standard UK delivery of Sale purchases may take up to 7 working days. Sale items may take longer to arrive due to the volume orders through our sale period.
During Sale periods discount codes cannot be used when purchasing sale items.
COMPETITIONS AND PRIZES
These rules apply to all prize promotions including free draws, prize competitions and instant win offers.
1. From time to time The Walnut Club. will run competitions, free prize draws and promotions on this website. These may be subject to additional terms that will be made available at the time.
2. Prize draws are open to all residents of the UK, except employees of The Walnut Club, the promoter and their immediate families and anyone else connected with the creation and administration of the promotion.
3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.
4. The Walnut Club. reserve the right to substitute the prize for another prize of equal value.
5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the promotional activity with a specific competition.
6. By entering the prize draw, the entrant agrees to be bound by the rules and by any other requirements set out in the promotional material accompanying the promotion.
8. Winners will be notified by email within a month of the end of the promotion. Winners have five (5) business working days to respond in full to the email or another winner will be drawn.
9. By entering the promotion, the winner(s) consent to any publicity generated as a result of the promotion, and use on websites, magazines or mobile services at any time.
10. The Sites' Editors' decision is final and no correspondence will be entered into. Odds of winning depend on the number of eligible entries received.
11. Only one entry per person. Spammers will be disqualified.
12. The Walnut Club. will not accept responsibility for loss through technical fault, incomplete, illegible or other damaged entries. Proof of entry is not automatically proof of receipt.
We have taken a lot of time and great pride in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered at the current rate and delivery charges as set out in the delivery options section of this website.
Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Maestro, MasterCard, PayPal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to The Walnut Club, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.
DAMAGE TO YOUR COMPUTER
The Walnut Club. makes every effort to ensure that this website and the App is free from viruses or defects. However, we cannot guarantee that your use of the App or this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. The Walnut Club. will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
LIMITATION OF LIABILITY
By using the Website, the App or Service, you agree to hold The Walnut Club free from liability or responsibility for any damage that might arise out of the transaction between you and this Website, or any Beauty Professionals.
The Walnut Club. makes no representations or warranties in connection with this website or the App, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.
To the fullest extent permissible The Walnut Club. will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond The Walnut Club.’s reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website or the App and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.
EXCLUSIONS OF LIABILITY
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of The Walnut Club. or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
COMPLAINTS & SUBMISSION OF INFORMATION
If you wish to contact us to complain about any matter in regard to Services or merchandise, please email us at firstname.lastname@example.org
The trade marks, logos and service marks ('intellectual property') displayed on our website and in our App are the registered and unregistered marks of The Walnut Club. are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
No failure to exercise and no delay on the part of The Walnut Club. in exercising any right, remedy, power or privilege of The Walnut Club. under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of The Walnut Club.
OTHER LEGAL NOTICES
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website and our App as applicable.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website and on our App are owned by or licensed to The Walnut Club. Any use of the App or this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.
Promotional offers are valid when used online at www.thewalnutclub.co.uk and will allow money off when you order from The Walnut Club. Offers may require use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions are often unique and cannot be used in conjunction with any other offers. Offers may be limited to one use per customer.
Promotional offers may not be redeemed against any The Walnut Club services. Promotional codes also cannot be redeemed against sale and electrical items.