- A 25% deposit is payable online at time of booking. You do not have to pay a deposit for any amendments. You will lose your deposit for any cancellations within 24 hours notice of your appointment time. Any cancellations prior to 24 hours, deposit will be refunded in full. Please send an email requesting your deposit refund to email@example.com
- You will be charged a full rate if a therapist turns up to the agreed appointment and you have forgotten or are not in. They will wait for 15 minutes unless they have spoken with you over the phone to confirm the disruption.
- For 'Mobile Spray Tan Rest of London' Service. This service is dependant on an artist being able to reach your location as it is outside of a standard area. Your booking will need to be confirmed by us and is not an automatic slot.
- Short notice or bookings made in the middle of the night are also subject to confirmation and are not an automatic booking.
- Please read our 'Before & After' tips on the website to prep for your spray tan. If it' s a mobile treatment be ready for when we arrive and please allow 10 mins either side of your booking time for traffic.
By booking with us you agree to the above terms
Welcome to the ‘The Walnut Club’ website (the 'website'). This website is owned and operated by The Walnut Club If you have any questions about these terms & conditions or have any comments to make about our website, please email our customer services team at firstname.lastname@example.org These Terms of Service (“the Terms”) constitute a legal agreement between you and The Walnut Club. These Terms govern your use of this website and the services we provide in facilitating bookings for beauty services and orders for products. By using the website, App or Services you agree to abide by these terms. Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking for any beauty services or a purchase of any product sold by The Walnut Club.
DEFINITIONS “Booking” means a booking for Services made by You on our Website or through our App “Services” means a beauty service provided by The Walnut Club. or an agent of The Walnut Club “Spray Tanning On Demand” – the provision of mobile beauty services to any location within the UK “Website” means the website located at www.thewalnutclub.co.uk or the regional subsidiary websites “You” means use of this website “We/Us” means The Walnut Club THE WALNUT CLUB TERMS OF SERVICE PROVISION
THE WALNUT CLUB WEBSITE When booking a Spray Tan on Demand service, The Walnut Club act as a booking agency for self-employed Beauty Professionals. Our contract with you is limited to the provision of use of our Website. Your Beauty Professional is responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of Services. This contract does not include us. You and the Beauty Professional are responsible for any taxes arising as a result of the Services. We review applications, conduct interviews and undertake other checks of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us. You acknowledge that you use Beauty Professionals at your own risk. When interacting with such Professionals you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you. BOOKING THE WALNUT CLUB ON DEMAND SERVICES By making a booking through our website or over the phone, you warrant that you agree to provide complete, correct and true information including billing and payment information. After placing a booking you will receive an email from us acknowledging that we have received your booking. Please note that this does not mean your booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Beauty Professional to confirm the Booking (the ‘Booking Confirmation’). The contract between you and the Beauty Professional will only be formed when we send you the Booking Confirmation. You agree that you will not seek to book any Services from any said Beauty Professionals other than via our Website or our App for the duration of this agreement and in the 3 months after the termination of this agreement. PRICE AND PAYMENT Prices vary according to location, type and duration of Service as described on the Website A deposit is due upon acceptance of the booked Service. The remaining amount is to be payed directly to your Beauty Professional Accepted payment methods are as described on the website. By making a booking you agree to provide complete, correct and true information including billing and payment information. PROMOTIONAL CODES Promotional codes entitle you to a discount as set out by the promotional terms and conditions. Customers deemed to be abusing the terms of these promotional credits will have credits removed from their account and/or their account closed. BOOKING CANCELLATION AND REFUNDS You may cancel a confirmed booking at any time via the booking form or by contacting us at email@example.com 12-hours cancellation notice is kindly requested to help us reschedule your appointment. Less than 12 hours notice: Any cancellations made within or less than 12 hours of your confirmed booked appointment time shall incur a cancellation charge of up to 100% of the cost of Service. More than 12 hours notice: Cancellations made before 12 hours of the appointment will be fully refunded. No-Shows: No shows or no notice cancellations will be charged 100% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time. Delays: If you are delayed please let us know by calling 07961023763 and let us know, and we will do our best to accommodate you. Our stylists are instructed to wait at your home or office for 10 minutes after the appointment start time. Unless otherwise specified, all paid sums are non-refundable. If you violate any of the Terms, your permission to use the Services and Website will automatically terminate We reserve the right to cancel any Booking without notice or cause. RESCHEDULING APPOINTMENTS Any requests to reschedule an appointment to a different time on the same day of the booked appointment time will be accommodated free of charge but subject to availability of the Beauty Professional.
THE WALNUT CLUB TERMS OF PRODUCT PRODUCT ORDERS ORDERING ERRORS You are able to correct errors and make changes to your order up to the point at which you click on 'place order' on the final page of our ordering process. If you realise you’ve made a mistake, you can call us immediately to try and change or cancel it. Don’t worry if the order has already been processed, you have 14 days from the date of purchase to return your order for free, for a full refund. CONTRACT DELIVERY After placing an order, you will receive an email confirming you order, at this point a contract will form.Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract. ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us at firstname.lastname@example.org quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time. PRICING ERRORS Despite every effort, a small number of items in our range may be mis-priced, either in print, email, on the Website. Rest assured, however, that we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we will refund the difference (this excludes Sale purchases). If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. PRICE MATCHING The Walnut Club. does not price-match with other retailers. We do, however, consistently work toward maintaining competitive prices on everything we carry. SECURITY CHECKS Subject to security checks your order maybe delayed. We apologise in advance for any inconvenience this may cause. INSPECTION You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. ACCURACY OF CONTENT The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, The Walnut Club disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website or in the App. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites. AVAILABILITY All items are subject to availability. Stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available. DELIVERY Standard Deliveries are made within the mainland UK or Northern Ireland. Not all of our delivery options are available to all areas of the UK. As all our NEXT WORKING DAY DPD parcels require a signature upon delivery; we are unable to deliver NEXT WORKING DAY DPD to PO Box addresses. For international deliveries please get in touch for a personalised postage quote. We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, WORKINGS DAYS exclude Saturday, Sunday and Bank holidays. Orders to one address may be delivered in one or more deliveries however you will only incur one delivery charge. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only. Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.
RETURNS Whilst we hope that you love your order, occasionally things go wrong. If you are not completely satisfied please return the product in its original condition within 14 days of purchase with proof of purchase for a refund. PLEASE NOTE: all products must be returned un-used and un-opened in their original condition. Returns of opened cosmetic products will not be accepted unless deemed faulty (to be determined by the manufacturer). How to return items to The Walnut Club: 1. Email or use the contact form to our team at Customer Services to notify us that you’re sending something back and obtain your returns code and address details. 2. Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to refund goods that are returned to us in their original unopened form and in a re-saleable condition. 3. Please obtain proof of posting when returning goods for refund or exchange 5. All returned goods will be examined upon receipt as, for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a minimum of 5 working days for your refund, replacement or exchange to be processed. Your payment for the goods will be refunded by The Walnut Club. as soon as possible by the original payment method, no later than 30 working days after we have received the goods and usually within 5 working days. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.
CANCELLATION RIGHT Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at email@example.com or in writing to: Customer Services The Walnut Club 203a Blackstock Road London N5 2LL Your statutory rights are not affected. SALE All sale and promotional items have been displayed and available to buy at the original, higher price for at least 28 days online before being reduced to the reduced price stated either on the website or in-store. Some items within the sale are promotional, therefore the price of these items are subject to change and may increase after the sale period. Standard UK delivery of Sale purchases may take up to 7 working days. Sale items may take longer to arrive due to the volume orders through our sale period.
THE WALNUT CLUB SPRAY TAN LONDON BEAUTY & STORE LONDON 164A BLACKSTOCK ROAD HIGHBURY EAST ISLINGTON LONDON ENGLAND N5 1HA